FAQs

We strive to offer the very best in organic and natural products. We have a passion for top quality organic products that are developed in farms that exemplify organic and sustainable farming practices, resulting in the best selection for our customers, while doing what’s best for the planet.

At Hatton Naturals we maintain the utmost level of quality assurance through our long-standing and trusted relationships with source farms and factories, as well as comprehensive laboratory testing. These tests serve as the primary source of documentation for heavy metals, microbes, bacteria, residue, and other factors that impact the safety and purity of our products.

To further ensure the veracity of our claims, we engage third-party quality and safety organizations such as the USDA and COR to conduct audits. This double auditing process guarantees that our products maintain organic integrity and are accurately represented and held to the highest standards.

Through our unwavering commitment to building relationships, maintaining documentation, conducting thorough laboratory testing, providing ongoing training, and leveraging our experience, we can confidently stand behind the quality and safety of our products.

We source most of our products from small and medium family farms, or collectors, that exemplify organic and sustainable farming practices. This form of Direct Fair Trade eliminates the middleman, giving farmers the most return for their efforts.

We believe that establishing a sustainable system for all stakeholders is the key to developing socio-economic standards of small & marginalized organic farmers benefiting everyone from producer to consumer.

Our smallest and mid pack sizes come in FDA food grade, organic compliant bags. The largest case sizes are generally packed in corrugated boxes with organic , food compliant inner lining or in kraft sacks.

We take great care to ensure that our products are sourced at the peak of freshness, typically from the latest harvest, and we have a rapid product turnover rate to maintain optimal quality. Some temperature-sensitive products, such as flowers, are kept in temperature controlled storage. 

When stored in optimal conditions - cool, dry, dark, and airtight - most dried ingredients can maintain their quality for at least 2-3 years from the date of opening.

All products are certified organic except a few. These products are organically grown or wild-harvested but aren’t certified organic. The non-certified products would be displayed without the USDA logo.

Our organic certificate can be found here.

Yes, certified organic assures no genetic modification 

All products we currently offer are naturally Gluten-Free. However, it is important to note that we are not a gluten-free facility and do not conduct testing or rating of the gluten content of our products. As a result, we are unable to guarantee that all of our products are entirely free from gluten.

That being said, we have implemented stringent standard operating procedures to prevent cross-contamination during our packaging process. We believe that customers who are simply seeking to reduce their gluten intake should have no issues with our products.

However, we advise that individuals who are highly sensitive to gluten should only consider purchasing products from a certified facility. While we maintain high standards for cleanliness and safety, we cannot guarantee the complete absence of gluten in our facility.

Most products we offer are naturally Kosher as they are not modified or contain any additives. We are currently not Kosher certified but hope to be in the near future.

Yes, we do! We test all materials in 3rd party labs. CoAs can be found in our CoA database.

Yes. We conduct comprehensive laboratory testing on our products, which includes testing for heavy metals, microbes, bacteria, pesticide residue, and other factors that impact the safety and purity of our products. Results are documented in our Certificates of Analysis (COAs).

We make every effort to provide accurate product images. However, natural products may vary slightly in color, texture, and appearance between batches due to seasonal variations, growing conditions, and other natural factors. This is normal and does not affect quality.

Most of our products are available in multiple sizes including 4 oz, 1 lb, and bulk case sizes (typically 44 lbs). Wholesale customers may also inquire about custom quantities for larger orders.

Yes. We source most of our products directly from small and medium family farms that practice organic and sustainable farming. This Direct Fair Trade approach eliminates middlemen and ensures farmers receive fair compensation for their efforts.

Yes, our products are available on Amazon and select online marketplaces on a limited basis. However, our website at hattonnaturals.com remains our primary and exclusive sales channel, where you will find our full product catalog, the most competitive prices, and the best customer experience.

Store your herbs and spices in a cool, dry place away from direct sunlight, heat, and moisture. Keep containers tightly sealed. Avoid storing near the stove or in the refrigerator, as temperature fluctuations and humidity can degrade quality. Whole spices retain freshness longer than ground varieties.

Cut and sifted (c/s) refers to herbs that have been cut into small, uniform pieces and then sifted to remove dust and fine particles. This is one of the most common forms for making teas, tinctures, and infusions. We also offer whole and powdered forms for many products.